Buyer Protection
🔄Returns, Replacements & Delivery Verification
Transparent delivery inspection, unboxing video guidelines, and 7-day replacement guarantee.
At Mharo Bazar, our buyer protection policy is engineered to protect authentic buyers and genuine sellers through zero-surprise fulfillment and straightforward 7-day replacement coverage.
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Pan-India Courier Deliveries: Mandatory Unboxing Video
All orders shipped via third-party express couriers (Delhivery, BlueDart, Shadowfax, etc.) are delivered factory-sealed. Delivery riders do not open packages before delivery. To protect yourself against in-transit theft or damage:
- Inspect Outer Package Before Accepting: Do not accept packages that appear visibly torn, crushed, or resealed with generic tape.
- Record a Continuous 360° Video: Before cutting the seal, start recording a continuous video. Show the unopened outer box from all angles and hold the camera close to the shipping label (AWB number) so it is clearly readable.
- Single Uncut Take: The video must be recorded in one single take with zero pauses, cuts, or video edits until the product is removed and inspected.
- Strict Requirement: In accordance with national courier investigation protocols, an unboxing video is strictly mandatory to process return or replacement requests for transit damage, defective products, or missing items. Claims submitted without a continuous unboxing video cannot be approved.
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Local Jaipur Direct Deliveries: Doorstep Open Box Inspection (OBD)
- Doorstep Unboxing: For orders fulfilled by our Jaipur Direct Delivery Fleet, the associate opens the outer parcel in your presence prior to handover.
- Physical Inspection: Verify the product model, color variant, intact physical condition (no scratches, cracks, or dents), and accessories.
- OTP Submission: Share your secret 6-digit delivery OTP only after confirming physical condition. Sharing the OTP serves as legal acceptance of the physical condition; physical damage or missing item claims are not accepted post-OTP.
- On-Spot Rejection: If physically damaged or incorrect, reject the parcel immediately without sharing OTP for an instant replacement or refund.
7-Day Replacement & Return Window
For internal manufacturing faults, technical defects, or size fitting issues, you are covered by our 7-day replacement guarantee:
- Log in and visit your My Orders page.
- Select the delivered order and click "Request Return / Replacement" within 7 days of delivery.
- Select the issue reason, attach defect photos, and upload your continuous unboxing video.
- Choose your preferred resolution: Replacement / Size Exchange (Fastest) or Refund to Source Account.
- Our verification team reviews your request within 24 hours and arranges doorstep reverse pickup.