🙋Help Center & Frequently Asked Questions

Open Box Delivery is available exclusively for orders delivered by our local Jaipur Direct Delivery Fleet. The delivery associate opens the parcel in your presence to let you verify physical condition before sharing your 6-digit OTP.

No. Standard third-party courier partners are legally prohibited from opening packages prior to delivery. These parcels are delivered in tamper-evident, factory-sealed polybags/boxes.

For courier deliveries, you must record a continuous, uncut unboxing video while opening the parcel to claim a return or replacement if the item is damaged, defective, or missing accessories.

To be accepted for return or replacement claims, your unboxing video must follow three strict rules:

• Intact Outer Seal & Readable Label: Start recording the sealed package from all sides, clearly showing the AWB shipping label with the tracking number.
• Continuous & Uncut Footage: The video must be recorded in one single take with zero pauses, cuts, or video edits from seal opening to item inspection.
• Clear Defect Exhibition: Clearly show the item being taken out, checked, and any damage or missing accessory in focus.

For Open Box Delivery orders, share your 6-digit OTP only after you have personally inspected the contents and verified physical condition. Sharing the OTP serves as legal acceptance of the item's physical condition.

For Direct Fleet OBD orders, refuse delivery on the spot and do not share the OTP. The delivery executive marks it as rejected and an instant replacement or refund is triggered.

We provide direct in-house dispatch across 44 Jaipur PIN codes (302xxx, 303xxx) within 24 to 48 hours. For customers outside Jaipur, we ship across India using trusted express logistics partners.

Standard delivery is FREE on all orders above ₹499. For orders under ₹499, a nominal delivery fee (starting from ₹29 for standard delivery) is charged, which is displayed transparently at checkout.

Go to My Orders and select your order. You will see real-time updates (Confirmed, Processing, In-House Dispatch, Out for Delivery, and Delivered), along with assigned courier/driver details and your delivery OTP.

We support all major Indian payment methods via our PCI-DSS compliant Razorpay gateway:

• UPI: Google Pay, PhonePe, Paytm, BHIM, and Cred UPI.
• Cards: Visa, MasterCard, RuPay, and American Express (Credit & Debit).
• Net Banking: All major Indian banks (SBI, HDFC, ICICI, Axis, PNB, etc.).
• Cash on Delivery (COD): Available in eligible PIN codes.

Yes! Every completed order includes a legally compliant GST tax invoice indicating seller GSTIN, customer details, HSN codes, and CGST/SGST/IGST breakdowns. You can view or print the invoice anytime from your order tracking page.

We provide a 7-Day Replacement & Return Window starting from the delivery timestamp for defective products, wrong items, or size mismatch issues.

For national courier deliveries: An uninterrupted, continuous 360° unboxing video recorded from the sealed parcel with readable shipping label is mandatory to report transit damage, defective products, or missing items.

For doorstep Open Box Deliveries (Jaipur direct fleet): Package contents and physical condition are inspected directly at your doorstep before OTP submission; cosmetic or missing item claims are not accepted once the delivery OTP is shared.

Navigate to My Orders, open the delivered order within 7 days, click "Request Return / Replacement", select the functional reason, and choose your preferred outcome (Replacement or Refund).

Once approved, online payments (UPI/Cards/Netbanking) are refunded via Razorpay directly to your source account within 3 to 5 business days. For COD orders, our support team coordinates a direct NEFT/UPI payout.